This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Q: When are commissions paid?
A: All commissions are paid electronically to the Affiliates, either by PayPal or means suitable to the company for prompt delivery of commissions to the Affiliate. Commissions are paid monthly on or about the 20th.

Q: How will I get paid?
A: All commission will be deposited to your PayPal account. It's very important that you register the email address you have on record with us with PayPal. You do not need to request Commissions, we will pay them to you automatically as long as you qualify by having a minimum of $81.00 in your account.

Q:Are there other alternatives for receiving my commission?
A: All commissions are paid electronically to the Affiliates, either by PayPal, or means suitable to the company for prompt delivery of commissions to the Affiliate. If you prefer more leads instead of cash, simply let us know and we can pay you in leads.

Q: Is there a minimum commission earn to get paid?
A: Yes, once you have earned $81.00 in commissions, you will be paid per schedule to either PayPal or one chosen by company suitable for Affiliates.

Q: What is the cancellation policy?
A: The Affiliates notifying the Company in writing or their decision to cancel may cancel at any time.

If any Affiliate elects to cancel his/her Affiliates agreement, all rights to commissions, overrides, marketing position and wholesale purchases cease.

The Company reserves the right to change product and service prices at any time and without notice, and to make changes in the Statement of Policy and Procedures.

Q: What if I need help and my sponsor is not available?
A: Please contact our office at our tech support link and we will assign one of our active members to you.

Q: How do I access my Back Office?
A: Please go to your website and enter your Login and password in the boxes provided throughout your replicated web site.

Q: What is my The Lead Mine main website address?
A: Please go to www.theleadmine.com You will have to type in your email address to request your information.

Q: How and when will you charge my credit card account?
A: When you sign up, your credit card account is charged. Your membership will be active instantly. The membership is recurring and is charged each 30 days.

Q. How can I change my personal data?
A: You will be able to modify your information in the Members area of your back office.

Q: Just how powerful is the multi Level concept?
A: It is rather remarkable, even with an average pay plan. Our pay plan is anything but average. It pays out one of the highest net commissions we are aware of that have ever been paid by any company at anytime in history. For example our compensation plan will pay 50% in total commission.

Q: Is the The Lead Mine opportunity available in my country?
A: Yes, Our opportunity is available world wide, however, we trade in USA dollars only.

Q: How can I contact a representative to discus this opportunity?
A: Please click on Tech Support link located on the left side of the web site.

Q: What do I need to do If I have question which is not answered here?
A: Please use the "Tech Support" form, (located on the web site) and our representative will be happy to answer all your questions within 24 hours.

Q: What is a csv file? That is the extension that was on the leads and I don't know how to open it.
A: You can open that file with a program that is on every windows operating system called notepad. You should be able to save that attachment on your computer. Once the file is saved click on it once to highlight it, then right click, scroll down to open with, and then click on notepad.

Q: How do I purchase more leads ?
A: Please login to your members area at www.theleadmine.com Once you are logged into our back office you will see a button, which says Order More Leads. Click on that button.

Q: Is there a monthly fee with The Lead Mine? 
A: The Lead Mine is a monthly (30 days) purchase of $80.00.

Q:I imported my The Lead Mine leads into an autoresponder but some of the leads I received from The Lead Mine could not be imported because of duplicates already in that autoresponder's system. Will you replace the leads for me?
A: We cannot control the autoresponder system you choose to import your leads into.

You must keep in mind that when doing business on the Internet, there are millions of people looking for a Home Internet Business that will fill out multiple request forms for more information. With all of the lead companies selling millions of leads, there are going to be leads in you're the Lead Mine order that fit this description. There is no such thing as exclusivity in the Internet Lead Business, since so many people looking for a way to make money are surfing the Internet and looking at several different opportunities at once. It's just like when people are looking for a job. They do not just fill out one application; they fill out many. The Lead Mine is not responsible for people filling out multiple business opportunity forms from different lead generation companies or the fact that the autoresponder you import your leads into does not allow import of all your THE LEAD MINE leads due to duplicates.

Replacement leads will not be given for those that are not importable due to circumstances beyond The Lead Mine's control.

The Lead Mine provides you with FREE Unlimited AutoResponders which does not ban duplicates so if you use your FREE AutoResponders you will have no troubles.